vcity133 Privacy Policy

1. Introduction

vcity133 ("vcity133", "we", "us", "our") is committed to protecting the privacy and personal data of all players, registered users, and visitors to the vcity133 platform at vcity133.org. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information in connection with the operation of our online casino, sportsbook, and gaming services.

This Policy applies to all personal data processed by vcity133 in connection with the use of our platform, whether you are a registered player, a visitor browsing the site, or a person who contacts our support team. By using the vcity133 platform, you acknowledge that you have read and understood this Policy.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, which form part of the overall agreement governing your use of vcity133.

2. Data Controller

2.1 For the purposes of applicable data protection legislation, vcity133 is the data controller responsible for personal data collected and processed through the platform at vcity133.org.

2.2 Enquiries regarding data protection matters may be directed to our Data Protection contact via email at [email protected] or via 24/7 Live Chat on the platform. Please mark the subject of your enquiry as "Data Protection" to ensure it reaches the appropriate team.

3. Personal Data We Collect

vcity133 collects the following categories of personal data:

3.1 Registration & Identity Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Residential address;
• Government-issued identity document details (MyKad number, passport number);
• Selfie or photograph (where required for enhanced KYC verification).

3.2 Financial Data

• Payment method details (Touch n Go eWallet, Boost wallet identifiers, bank account details, card details where applicable);
• Transaction history — deposits, withdrawals, and adjustments;
• Source of funds information (where required by anti-money laundering obligations).

3.3 Usage & Technical Data

• IP address and device identifiers;
• Browser type and version;
• Login timestamps and session duration;
• Game play history, bet history, and account activity logs;
• Geolocation data (derived from IP address for compliance purposes).

3.4 Communications Data

• Content of communications sent to our support team via Live Chat or email;
• Responses to surveys or feedback forms (where participated in voluntarily).

4. How We Collect Personal Data

4.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotion.

4.2 Automatically — through your use of the platform, via cookies, server logs, and analytics tools that capture technical and behavioural data as described in Section 10 below.

4.3 From third parties — from identity verification service providers, payment processors, and fraud prevention services in the course of processing transactions and verifying identity. These third parties provide data to vcity133 solely to facilitate the services requested by you.

5. Purposes of Processing

vcity133 processes personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your vcity133 account;
• Identity Verification: Verifying your identity and age (21+) in compliance with our KYC obligations;
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method;
• Regulatory Compliance: Meeting anti-money laundering, counter-terrorism financing, and international gaming authority obligations;
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, abuse, and unauthorised access;
• Customer Support: Responding to enquiries, resolving disputes, and providing assistance;
• Responsible Gaming: Monitoring for indicators of problem gambling and enforcing self-exclusion and deposit limit requests;
• Platform Improvement: Analysing usage patterns to improve the vcity133 platform experience;
• Legal Obligations: Retaining records as required by applicable laws and responding to lawful requests from regulatory authorities.

6. Legal Basis for Processing

6.1 Performance of a contract: Processing necessary to deliver the gaming and payment services you have requested from vcity133.

6.2 Legal obligation: Processing required to comply with anti-money laundering regulations, gaming authority requirements, and applicable data protection laws.

6.3 Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.

6.4 Consent: Processing for non-essential cookies, marketing communications (where applicable), and any other processing activity for which we have obtained your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

7. Sharing Your Personal Data

7.1 vcity133 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

7.2 We share personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: Touch n Go eWallet, Boost, FPX-connected banks, Maybank, CIMB, Public Bank, Visa, Mastercard, and other integrated payment processors;
• Identity Verification Providers: Third-party KYC and AML compliance services;
• Technology & Infrastructure Providers: Cloud hosting, content delivery, and platform infrastructure services operating under data processing agreements with vcity133;
• Game Studio Partners: Where play data is transmitted to third-party game providers as part of game operation — strictly limited to data required for game delivery and RNG auditing;
• Regulatory & Law Enforcement Authorities: Where vcity133 is required to disclose data pursuant to a lawful order, court direction, or regulatory requirement.

7.3 All third-party service providers who process personal data on behalf of vcity133 are bound by data processing agreements that require them to protect your data and process it only on vcity133's documented instructions.

8. International Data Transfers

8.1 vcity133 may transfer personal data to recipients located outside Malaysia in connection with the international service providers described in Section 7. Where such transfers occur, vcity133 ensures that appropriate safeguards are in place — including contractual protections and adequacy assessments — consistent with applicable data protection requirements.

8.2 By using the vcity133 platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia.

9. Data Retention

9.1 vcity133 retains personal data for as long as your account remains active and for a period after account closure as required by applicable regulations. Specifically:

• Account and KYC records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering obligations;
• Transaction records are retained for a minimum of five (5) years;
• Support communications are retained for two (2) years from the date of the communication;
• Technical and log data is retained for up to twelve (12) months.

9.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.

10. Cookies & Tracking Technologies

10.1 vcity133 uses the following categories of cookies and similar technologies on the platform:

• Strictly Necessary Cookies: Required for the platform to function — including session management, security tokens, and login state maintenance. These cannot be disabled.
• Analytics Cookies: Used to understand how players navigate and use the vcity133 platform, enabling us to improve the experience. These are only placed with your consent.
• Preference Cookies: Store your platform preferences such as language settings. Placed with your consent.

10.2 You can manage and withdraw consent for non-essential cookies at any time via your browser settings. Note that disabling certain cookies may affect the functionality of the platform.

11. Data Security

11.1 vcity133 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include:

• 256-bit SSL encryption for all data in transit;
• Encryption of sensitive data fields at rest;
• Strict access controls and role-based permissions for staff accessing personal data;
• Regular security assessments and penetration testing of platform infrastructure;
• Incident response procedures for data breaches, including mandatory notification to affected players where required by law.

11.2 Notwithstanding these measures, no system is entirely immune to security risks. We encourage all vcity133 players to use strong, unique passwords and to enable two-factor authentication on their accounts.

12. Your Data Protection Rights

Subject to applicable law and our legal retention obligations, you have the following rights in respect of your personal data held by vcity133:

• Right of Access: Request a copy of the personal data vcity133 holds about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction: Request restriction of processing in certain circumstances;
• Right to Object: Object to processing carried out on the basis of legitimate interests;
• Right to Data Portability: Request a machine-readable copy of data you provided to vcity133.

To exercise any of the above rights, please contact us via Live Chat or email at [email protected]. We will respond to all valid requests within 30 days.

13. Children and Minors

13.1 The vcity133 platform is strictly for persons aged 21 years and older. We do not knowingly collect personal data from persons under the age of 21. If we become aware that a person under 21 has provided personal data to vcity133, we will take immediate steps to delete that data and close the associated account.

13.2 If you believe that a minor has registered on vcity133, please contact our support team immediately so we can investigate and take appropriate action.

14. Changes to This Privacy Policy

14.1 vcity133 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform features. The "Last updated" date at the top of this page will be revised accordingly.

14.2 Where changes are material, vcity133 will notify registered players via the email address on their account or by a prominent notice on the platform. Continued use of the platform following notification of changes constitutes acceptance of the updated Policy.

15. Contact Us

For all privacy-related enquiries, data subject access requests, or concerns about how vcity133 handles your personal data, please contact us via 24/7 Live Chat on the platform or by email at [email protected]. Please mark your message "Data Protection" to ensure it is routed correctly. We aim to acknowledge all privacy enquiries within two business days and to resolve them within 30 days.